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• 

YOU Suck!

rRootage is a classic galactic shooter game originally written by Kenta Cho and ported to the iPhone by developer Lazrhog Games. Supposedly a decent app, although there are no sound effects which is a fairly big omission in a shooter game.

There is an additional blunder, not with the app’s functionality, rather the developer’s attitude. Seems these geeks either did not take Business 101 in college or were too busy focusing on their techie core classes to pay attention during lectures covering the Quality Customer Service chapter of their Intro To Business text book.

I guess Lazrhog Games has a huge problem with the App Store user review system and to some extent, rightfully so … but that is a debate for another blog … here at KRAPPS, we’ll focus on Lazrhog’s public rant in the app’s description … standing on their soapbox, Lazrhog Games proclaims:

Please don’t just be negative for no reason in comments. Negative comments can destroy a game’s/application’s downloads, as I have already seen. Especially if people incorrectly state that a game ‘crashed my iPhone’. Invariably the problem is YOU and not the game/app.

WTF? I’m the problem? I caused my iPhone to crash? Wow … my bad! I guess that whole  deal where Steve Jobs acknowledges an app crash bug and vows to provide a fix isn’t really applicable since I am the problem. Hey Nordstrom department stores! – you got it all wrong with your “customer first” philosophy. An even worse offender is Zappos as they are freaks about their customer service approach. Shame on Nordstrom! Shame on Zappos! – your customers are the problem!

Actually Lazrhog, to a certain extent I agree … the problem is not rRootage … it’s not your customers … it’s not Apple … it’s not a crashed iPhone …YOU Lazrhog are the problem – still don’t get it? Go download and carefully listen to the free audio book Tribal Leadership … pay attention, you actually might learn something this time.

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