Deal With It

No-Whiners! A pet peeve here at KRAPPS are app descriptions that encourage users to leave positive reviews. These developers (or their bonehead Marketing folks) attempt every spin to get positive reviews … “don’t be negative for no reason in your comments” … “if there is a problem with this app, do not leave a review, rather email us” … “bad reviews can really hurt sales” … one developer even went as far as saying that YOU, the user, are responsible for crashing the app.

Come on folks … quit coding and use your head for some other form of intelligent thought … any product released to the public WILL get some lousy reviews … it’s impossible to satisfy everyone … so why put a bigger target on your back by pleading for positive reviews? … release your product, be proud of it, get the inevitable bad reviews, deal with it and move on (like my designer once said when dealing with the public/clients – “be emotionless”). It’s a pretty simple formula … have thick skin … say to yourself, “I don’t give a KRAPPS” … and come on, stop the school girl whining … “please, please, please – please don’t give me app a bad review – pleeeeaaasssseee don’t – PLEEEEAAASSSEEEE!”

It baffles us that, Air-O-Matic, the developers of the Sticky Notes, applied such whine tactics for positive reviews … granted it’s a clever whine … but an annoying one never the less:

StickyAppDesc

StickyAppRatings Sticky Notes is one of those to-do/note applications like Evernote, You Note or Remember  The Milk … but with cool/unique feature … the app reminds you of an upcoming task by replacing your wallpaper to a sticky note wallpaper with your reminder message on it … brilliant! And the public agrees – 6 reviews, averaging 4 stars … solid stuff. So why? … why? why? must you KRAPPS up your app with this phase 4 whine? Publish your app – if you happen to get KRAPPS – deal with it.

March 24, 2009 | Filed Under Utilities 

Comments

  • I totally agree! A lot of these developers are marketing newbies and most of them have never written commercial software before. They're making very elementary PR mistakes.

  • I totally agree! A lot of these developers are marketing newbies and most of them have never written commercial software before. They're making very elementary PR mistakes.

  • as an iphone developer, i completely agree, but i do find it frustrating when people put reviews in with support questions in them. i'm not frustrated because of the bad review… i'm just frustrated because i have no way to get back to the user to help. i've started putting a direct link to my support email address in the apps in hopes of improving this.

  • as an iphone developer, i completely agree, but i do find it frustrating when people put reviews in with support questions in them. i'm not frustrated because of the bad review… i'm just frustrated because i have no way to get back to the user to help. i've started putting a direct link to my support email address in the apps in hopes of improving this.

  • Agreed! This is a huge problem in the App Store … low user ratings due to their inability to figure out the app … couple that with the Rate Upon Delete feature … well, Apple really needs to take a look at the entire rating system as developers are feeling the brunt of Apple's crap system.

  • Agreed! This is a huge problem in the App Store … low user ratings due to their inability to figure out the app … couple that with the Rate Upon Delete feature … well, Apple really needs to take a look at the entire rating system as developers are feeling the brunt of Apple's crap system.

  • yeah… the low ratings don't bother me… like you said, there are gonna be bad reviews… i'd just like a way to send a message to the reviewer… a way to respond in case others have the same problem.

  • yeah… the low ratings don't bother me… like you said, there are gonna be bad reviews… i'd just like a way to send a message to the reviewer… a way to respond in case others have the same problem.

  • Absolutely. Low ratings, and inaccurate review comments are part of the deal, but it is very frustrating as a developer when people are asking support questions that you know you could answer, and get them working in seconds, but you have no way to respond.

    I actually tried once to post a 'review' that was our response to all the questions being asked in the reviews and it wasn't approved (at least, it never appeared).

  • Absolutely. Low ratings, and inaccurate review comments are part of the deal, but it is very frustrating as a developer when people are asking support questions that you know you could answer, and get them working in seconds, but you have no way to respond.

    I actually tried once to post a 'review' that was our response to all the questions being asked in the reviews and it wasn't approved (at least, it never appeared).

  • Agreed and understand the frustration regarding a “support” user review that turns into a low score. Perhaps as the other John stated, put a brief statement in your app description stating to email you if any problems … this certainly would NOT be a whine and NOT appear here at KRAPPS.

  • Agreed and understand the frustration regarding a “support” user review that turns into a low score. Perhaps as the other John stated, put a brief statement in your app description stating to email you if any problems … this certainly would NOT be a whine and NOT appear here at KRAPPS.

  • Absolutely. Low ratings, and inaccurate review comments are part of the deal, but it is very frustrating as a developer when people are asking support questions that you know you could answer, and get them working in seconds, but you have no way to respond.

    I actually tried once to post a 'review' that was our response to all the questions being asked in the reviews and it wasn't approved (at least, it never appeared).

  • Agreed and understand the frustration regarding a “support” user review that turns into a low score. Perhaps as the other John stated, put a brief statement in your app description stating to email you if any problems … this certainly would NOT be a whine and NOT appear here at KRAPPS.